Important Notice: Updates to the Customer Service Standard (CSS)
Following the implementation of interim measures in September 2020, and multiple public consultations in 2020, 2021, and 2022 to solicit feedback on proposed changes, Tarion has now made regulatory changes to the new home warranty program with a new Customer Service Standard (CSS) that will be in effect as of May 1, 2024.
General Resources
Learning modules
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The Claims Process
This module outlines the warranty claims process for owners of all home types.
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8 min
An overview of the warranty
Learn more about your warranty coverage, pre-possession and post-possession coverage.
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5 min
Closing & Occupancy Delays
Learn about closing and occupancy dates, delays, and coverage for delays.
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5 min
Purchasing a condo unit
Learn about your Agreement of Purchase and Sale, making selections & deposit protection.