The claims process & alternative methods of resolving claims
Tarion offers a regular claims process for homeowners and condo corporations to submit and resolve claims with their builder. The claims process is different for common elements in comparison to freehold, contract and condo units. We also offer other options for resolving claims if they cannot be resolved during the regular process.
The regular claims process for homes
If a homeowner submits a claim to Tarion for a condo unit, freehold or contract home, you must follow a set of steps. For an overview visit our builders' guide to the claims process for homes.
The regular claims process for common elements
If a condo corporation submits a claim to Tarion for a common elements issue, you must follow a set of steps. For an overview visit our builders' guide to the common elements claims process.
Alternative methods for resolving claims
If you require assistance at any time before or during the regular claims process, Tarion can help. For more information on the options available to you, visit our builder support page. For general information on other methods for resolving claims, visit our alternative claim resolution page.
Conciliation information for Builders
This page provides a general overview of the conciliation process, including the conciliation assessment, ways to challenge a Tarion conciliation assessment and conciliation consequences.
Exceptions to the claims process
There are certain items or situations that require shorter or longer resolution timeframes than are allowed under the regular warranty claims process. Learn more about these exceptions below.