This year’s festive season is upon us and as the year draws to a close, all of us here at Tarion want to wish you and your families a happy and healthy holiday.
As our staff will also be taking a break to be with their families, we wanted to take this opportunity to share our holiday hours and steps you can take in the event of a home warranty emergency.
Tarion's holiday hours
Tuesday, December 24, 2024: 8:00 a.m. to 12:00 p.m.
Wednesday, December 25, 2024: CLOSED
Thursday, December 26, 2024: CLOSED
Friday, December 27, 2024: 8:30 a.m. to 4:00 p.m.
Monday, December 30, 2024: 8:30 a.m. to 4:00 p.m.
Tuesday, December 31, 2024: 8:30 a.m. to 3:00 p.m.
Wednesday, January 1, 2025: CLOSED
Thursday, January 2, 2025: Regular office hours resume
Our representatives can be reached during the above hours by phone at 1-877-982-7466 or by email at customerservice@tarion.com.
What to do in the event of an emergency
Although you can’t predict when an emergency may happen, there may be some things you can do to try to prevent them. For example, take time out from your holiday preparations to address any maintenance issues with your home. Also, if you’ve discovered a problem that is covered by your new home warranty, contact your builder before they close for the holidays.
If you experience a warranty emergency, contact your builder immediately. An emergency is defined as any warrantable deficiency within the control of the builder that, if not attended to immediately, would likely result in imminent and substantial damage to the home, or would likely represent an imminent and substantial risk to the health and safety of its occupants. Examples include a complete loss of heat, gas leak, or a plumbing leak that requires a complete water shut-off.
Please note that emergency situations that result from the failure of your municipality or utility provider to provide a service are not covered by your new home warranty.
Your builder should address the emergency situation within 24 hours. If you are in a new condo, you could also try contacting your board of directors or the property manager. If you can’t reach your builder or they don’t rectify the situation in 24 hours, contact Tarion directly.
If there is damage to builder-installed materials, do not repair it. If you cannot reach Tarion or your builder, and have no other option but to have the work completed, you or a contractor should correct the emergency condition only and document the problem with pictures, both before and after (if possible).
MyHome and the Homeowner Learning Hub
If you need to manage other aspects of your new home warranty, you can do so easily at any time using our online service, MyHome. Here, you can check in on your warranty timelines, fill out warranty forms, and more.
And if you happen to find yourself with some extra time on your hands, why not check out our Learning Hub? We have a wide assortment of articles, learning modules, and other resources to help you understand your warranty and take good care of your new home.
We wish you all the best for the holidays and look forward to serving you in 2025.