About Claim Forms & Timelines
The easiest way to submit and manage your claims is through the MyHome online portal. Once your new home closes and you take possession, or gain occupancy, of your new condominium unit, your builders’ warranty begins (this is called the ‘warranty start date’). On or after this warranty start date, you can register for your MyHome account, access and submit warranty claims to your builder and Tarion, get notifications for important timelines, request assistance, and review your correspondence with Tarion.
The builder’s warranty is divided into three different time periods: 1, 2 and 7 years with each offering protection for specific items. To be eligible for Tarion’s assistance, you must submit your warranty claim form within the relevant timeframe. Before you make a claim to Tarion, it’s important that you notify your builder of issues with your home and give them an opportunity to review and address them. See below for more information on the type of forms available to you based on your warranty start date.
Note: If you've purchased your home from another homeowner and it is under 7 years old, you may still be eligible for warranty coverage and assistance from Tarion. please email us at customerservice@tarion.com in order to transfer the warranty into your name.
Claim Forms if your date of possession is on or after May 1, 2024
If you have purchased a home and have taken possession on or after May 1, 2024, you will have access to the forms and timelines described in the table below. Emergency and Air Conditioning claim types have different timelines. You can learn more about these in the “Emergency & Air Conditioning” section of this page. If you have taken possession before May 1, 2024, you can find the forms and timelines here.
| Warranty Period | Form Type | Timeline | Information |
|---|---|---|---|
| 1 Year | Delayed Closing / Delayed Occupancy Form | You can submit this form within one year of the date you take possession/occupancy. | Your new home warranty’s delayed closing/occupancy coverage ensures that you are compensated if your builder does not provide sufficient advance notice of a delay or if the completion of your home is delayed beyond a certain date. |
| 1 Year | Initial Form | You can begin adding items 1 day after your date of possession. The form will be automatically submitted on day 41. | While you can notify your builder anytime regarding warranted items, this is your first opportunity to notify Tarion of any outstanding warranty items you may discover after moving in. Please note that you can add any items not included on your Initial Form to your Mid-Year Form |
| 1 Year | Mid-Year Form | You can begin adding items on the 42nd day after your date of possession. The form will be automatically submitted on day 183. | This is your second opportunity to report warranty items to Tarion. Your next opportunity to report items to Tarion is using the Year-End Form. |
| 1 Year | Year-End Form | You can submit a Year-End Form during the last 30 days of the first year of possession. Note: Effective September 14, 2020, a 10-day grace period has been added to the Year-End Form submission period where you have written evidence that you reported items to your builder during the first-year warranty period. | This form lists outstanding warranty items to date. This is your final opportunity to report items covered by the one-year warranty to Tarion. If you do not submit a Year-End Form before the deadline, you may risk not having certain items covered by the warranty. Only one Year-End Form will be accepted. |
| 2 Year | Second Year Form | You can submit a Second-Year Form at any time during the second year of possession. | Use this form to list any items that are covered under the two-year warranty. Keep in mind that you are allowed to submit as many Second-Year Forms as necessary during this period. |
| 3-7 Years | Major Structural Defect Form | You can submit a Major Structural Defect Form any time after the second year of possession but no later than seven years from the date of possession. | Use this form to report any items that are covered under the seven-year major structural defect warranty. More than one Major Structural Defect Form may be submitted. |
Claim Forms if your date of possession is before May 1, 2024
If you have purchased a home and have taken possession before May 1, 2024, you will have access to the forms and timelines described in the table below. Emergency and Air Conditioning claim types have different timelines. You can learn more about these in the “Emergency & Air Conditioning” section of this page.
| Warranty Period | Form Type | Timeline | Information |
|---|---|---|---|
| 1 Year | Delayed Closing/ Delayed Occupancy | You can submit this form within one year of the date you take possession/occupancy. | Your new home warranty’s delayed closing/occupancy coverage ensures that you are compensated if your builder does not provide sufficient advance notice of a delay or if the completion of your home is delayed beyond a certain date. |
| 1 Year | 30 Day Form | You can submit a 30-Day Form during the first 30 days of possession. Note: Effective September 14, 2020, a 10-day grace period has been added to the 30-Day Form submission period. | This form is used to list any unresolved warranty items you and your builder identified during your pre-delivery inspection, as well as any new items that have arisen since you took possession of your home. |
| 1 Year | Year-End Form | You can submit a Year-End Form during the last 30 days of the first year of possession. Note: Effective September 14, 2020, a 10-day grace period has been added to the Year-End Form submission period where you have written evidence that you reported items to your builder during the first-year warranty period. | This form lists outstanding warranty items to date. This is your final opportunity to report items covered by the one-year warranty to Tarion. If you do not submit a Year-End Form before the deadline, you may risk not having certain items covered by the warranty. Only one Year-End Form will be accepted. |
| 2 Year | Second Year Form | You can submit a Second-Year Form at any time during the second year of possession. | Use this form to list any items that are covered under the two-year warranty. Keep in mind that you are allowed to submit as many Second-Year Forms as necessary during this period. |
| 3-7 Years | Major Structural Defect | You can submit a Major Structural Defect Form any time after the second year of possession but no later than seven years from the date of possession. | Use this form to report any items that are covered under the seven-year major structural defect warranty. More than one Major Structural Defect Form may be submitted. |
Emergency & Air Conditioning Claims
Exceptions to form timelines
As of February 1, 2021 Tarion has increased several warranty coverage limits to better protect homeowners.
Below is a summary of the coverage limits for projects where the first Agreement of Purchase & Sale (APS) is signed either on/after February 1, 2021 or before that date.
| Air Conditioning | Emergency Situation |
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