What you need to know
When you submit a warranty form to Tarion, it triggers a 120-day initial builder repair period during which your builder should repair or otherwise resolve items on your form that are covered by the warranty.
The Timeframe for making repairs is also known as the Builder Repair Period. This is when the builder will come and inspect the items that need to be fixed, and will schedule trades to come into the home. During this period, the homeowner must provide reasonable access to the builder to address warranty claim items. View the items below for more information on this timeframe.
Exceptions to the standard timeframe for making repairs
Certain parts of your home and situations demand longer or shorter timeframes, such as exterior work and emergency situations. In addition, the 120-day builder repair period does not apply to Major Structural Defect claims.
Learn more about exceptions on our Exceptions to the Warranty page.
What to do if a builder refuses or is unable to make repairs
If your builder is unwilling to resolve your warranty items or for some reason (such as bankruptcy) is unable to perform their warranty responsibilities, contact Tarion for assistance.
Tarion may determine that a builder is unwilling or unable to repair or resolve claim items covered by the warranty. This determination may be based on a number of factors, such as the builder’s financial position, physical abilities, or expressed intentions. Once a builder is determined to be unwilling or unable, Tarion has the discretion to abridge or extend time periods in the statutory claims process and work directly with you to resolve your claim.
What to do if the repairs are not completed by the end of the timeframe
If your builder has not resolved the items on your warranty form, you can contact Tarion to request a conciliation. Conciliation is a process where Tarion assesses the items on your form to determine if they are covered under the warranty. Visit our page on Conciliation to learn more.
When you should ask for Tarion's help
You do not need to wait until the end of the Builder Repair Period to ask for Tarion’s help.
There are other types of assistance that Tarion can provide during the builder repair period. Examples include Early Intervention or Facilitation.
Also, situations may arise in which homeowners may need to have a warranty timeline shortened or extended. The Ontario New Home Warranties Plan Act gives Tarion the authority to adjust timelines for requests for conciliation in a limited number of circumstances. For more information, click here.
Extending the builder's repair period
For homes with a warranty start date on May 1, 2024 or after, homeowners and builders may choose to extend the pre-conciliation repair period on Year-End and Second-Year warranty forms if they would like more time to work together to resolve claim items. To do so, they must submit a Repair Period Extension Request Form to Tarion.
For more information about extending the pre-conciliation repair period, please refer to the Registrar’s Advisory.
Roles & responsibilities at this time
Homeowner
Provide reasonable access to the builder to address warranty claim items
Be aware of timelines for requesting a Tarion conciliation inspection
Builder
Resolve items covered by the warranty before the repair deadline
If an item points to a deeper issue, determine its cause and propose a reasonable solution
If the item is not considered to be covered by the warranty, provide an explanation to the owner and be prepared to provide supporting information
Respond to questions from the homeowner
Tarion
Act as a helpful resource to both the homeowner and the builder
If asked, conduct an early intervention meeting or facilitation to help bring about a resolution