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Increasing Access at Tarion

Tarion is committed to providing quality goods and services that are accessible to all persons that we serve and in a manner that:

  • Respects the dignity and independence of each individual;
  • Integrates each individual as fully as practicable into the method of service delivery;
  • Ensures an equal opportunity for each individual to obtain and use our goods and services; and,
  • Allows all persons to benefit from the same services, in the same place, and in a similar way.

Tarion will work with customers who have assistive devices, service animals, or support persons to ensure that they are able to fully utilize Tarion services.

In addition to accommodating a customer’s existing assistive devices, service animal, or support person, Tarion can also provide certain accommodations to allow or ease access to our services. Examples of Tarion providing accommodations to customers include, but are not limited to:

  • Hiring an interpreter for assistance in communication where a disability prevents accessibility to Tarion services.
  • Having Tarion employees or third parties in contact with the customer wear items of clothing that limit contact with a customer or their belongings.
  • Assigning a specific Tarion employee to be the only point of contact for all matters relating to the warranty.

Requests for accommodations may be done in the following manner:

Telephone

1-877-982-7466

Mail

Director, Customer Services

Tarion Warranty Corporation,

5160 Yonge Street, 12th Floor,                   

Toronto, ON M2N 6L9

Email

customerservice@tarion.com

Online 

Accessibility Accommodation Form

In Person

Tarion Warranty Corporation,

5160 Yonge Street, 12th Floor,                  

Toronto, ON M2N 6L9

For more information and resources related to accessibility at Tarion, please visit our links below.

Accommodation  ​     ​

Accessibility Accommodation Form

Policy 

Tarion's Accessibility Policies

Integrated Accessibility Policy and Multi-Year Plan

Accessible Customer Service Policy​

Training    

Training

Training Manual for Approved Contractors

Compliance Form for Approved Contractors

Notices     ​         ​     ​

Notices 

Emergency Evacuation Procedures: 5160 Yonge St., Toronto

Feedback 

Feedback

Accessibility Feedback Form

AODA Information

"Access ON" Website

Accessibility for Ontarians with Disabilities Act

Customer Service Standard

Integrated Accessibility Standards
 

    

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