This year’s festive season is upon us and as the year draws to a close, all of us here at Tarion want to wish you and your families a happy and healthy holiday.
As our staff will also be taking a break to be with their families, we wanted to share our holiday hours and steps you can take in the event of a home warranty emergency. Also, due to COVID-19 restrictions, we are accepting phone messages and emails only.
Holiday Hours
| December 24, 2021 |
(Email: customerservice@tarion.com |
| December 27 - 28, 2021 | Closed |
| December 29 – December 30, 2021 | 8:30 a.m. – 4:00 p.m. |
| December 31, 2021 | 8:30 a.m. – 3:00 p.m. |
| January 3, 2022 | Closed |
| January 4, 2022 | Regular office hours resume |
Our representatives can be reached during the above hours by phone at 1-877-982-7466 or you can connect with us through customerservice@tarion.com.
What to do in the event of an emergency
Although you can’t predict when an emergency may happen, there may be some things you can do to try to prevent them. For example, take time out from your holiday preparations to address any maintenance issues with your home. Also, if you’ve discovered a problem that is covered by your new home warranty, contact your builder before they close for the holidays.
In the event of a warranty emergency -- for example if you suffer a complete loss of heat -- contact your builder immediately. They should address the situation within 24 hours. If you are in a new condo, you could also try contacting your Board of Directors or the Property Manager. If you can’t reach your builder or they don’t rectify the situation in 24 hours, contact Tarion directly or review our What to do in an Emergency Situation checklist.
If there is damage to builder-installed materials, do not repair it. If you cannot reach Tarion or your builder, and have no other option but to have the work completed, you or a contractor should correct the emergency condition only and document the problem with pictures, both before and after (if possible). In the event of a natural disaster -- as we experienced with the ice storm of 2013 -- and our website and/or phone lines are disabled, please connect with us through social media. Find a full list of ways you can contact us here. You can also easily manage your warranty at any time using our online service, MyHome. Here, you can check in on your warranty timelines, schedule or cancel conciliations, and more. Please note that any warranty timelines in MyHome that fall within the holiday period will reflect an additional nine days. Learn more about MyHome here.
We wish you all the best for the holidays and look forward to serving you in 2022.